Health and safety

Below, you can consult the rules that we are committed to respect for the protection and safety of our guests.

General principles (source: Italian Ministry of Health)
• Scientific evidence shows that coronaviruses are inactivated by appropriate sanitization procedures that include the use of common hospital disinfectants such as sodium hypochlorite (0.1% -0.5%); ethanol (62-71%); or hydrogen peroxide (0.5%).
• In accordance with WHO recommendations, a "thorough cleaning of environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)" is considered an effective sanitization procedure.
• It is also recommended to sanitize the rooms with an ozone generator after guests' departure, according to the protocol developed by "Trentina Servizi e Consulenze SRLS".

Staff
• The heads of each department are responsible for measuring the body temperature of their incoming colleagues.
• Access is denied to all staff members whose body temperature exceeds 37.5°.
The employees whose body temperature exceeds 37.5° must return to their homes immediately, contact their doctor as soon as possible, and follow their instructions.
• The staff changing rooms are sanitized every day by a "thorough cleaning of environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".
• Staff members who are in direct contact with food have to wear a face mask. They also have to frequently wash their hands with hand sanitizer.

Check-in
• You can check-in online before arrival.

Reception
• The reception desk is equipped with a plexiglass sneeze guard.
• At the reception desk, you can find a hand sanitizer dispenser.
Disposable masks and gloves are available to guests who request them.
• The staff has to use gloves for baggage handling.

Breakfast
• The catering premises are constantly ventilated.
• The tables are placed at a minimum distance of 100cm from one another except for families and/or people sharing the same room.
• In the premises dedicated to catering, there is a hand sanitizer dispenser that can be used both by guests and staff.
• The dispensers and the juicers are disinfected several times during the service.
Guests can pick up food from the buffet independently, but they HAVE to wear a face mask and gloves.
• Guests can ask for disposable gloves.
• Freshly prepared food is served by a staff member wearing gloves and a face mask or brought to the tables by waiters.
• Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
• The correct washing of the tablecloths is guaranteed by the professional laundry that the hotel uses.
• To ensure maximum hygiene, we use disposable napkins.
• The catering premises are sanitized by a "thorough cleaning of the environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".


Dinner
• The catering premises are constantly ventilated.
• The tables are placed at a minimum distance of 100cm from one another except for families and/or people sharing the same room.
• In the premises dedicated to catering, there is a hand sanitizer dispenser that can be used both by guests and staff.
• Guests can ask for disposable gloves.
• Freshly prepared food is served by a staff member wearing gloves and a face mask or brought to the tables by waiters.
• Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
• The correct washing of the tablecloths is guaranteed by the professional laundry that the hotel uses.
• To ensure maximum hygiene, we use disposable napkins.
• The catering premises are sanitized by a "thorough cleaning of the environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".


External restaurant
• The tables are placed at a minimum distance of 100 cm from one another, except for families and/or people sharing the same room.
• The food is served at the tables directly by the waiters.
• Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
• To ensure maximum hygiene, we use disposable tablecloths and napkins.

Bar and ice cream parlour
• The food is served only at the tables. Alternatively, you can request the takeaway service.
• Drinks are served at the tables by the waiters. The waiters wear all the time gloves and a face mask.
• The tables are placed at a minimum distance of 100 cm from one another, except for families and/or people sharing the same room.
• Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.

Shared areas and changing rooms
• The floors are sanitized daily with chlorine-based detergents.
• Handles, pushbuttons, and other surfaces are sanitized with alcohol-based cleaning detergents.
• Any extraordinary sanitizing operation is recorded on a special register.
• The maintenance intervention regarding the air conditioner filters - which are carried out every month - are recorded on a dedicated register.
• Extraordinary sanitizing interventions regarding the cleaning of the air conditioner filters are recorded every month on a dedicated register.

Shared bathrooms
• Shared bathrooms are sanitized by the staff several times a day with chlorine-based detergents.
• On the outside of each shared bathroom, you can find a hand sanitizer dispenser.

Wellness areas
• To guarantee your safety, access to the wellness areas is limited.
• The floors are sanitized daily with chlorine-based detergents.
• Handles, pushbuttons, and other surfaces are sanitized with alcohol-based detergents.
• At the end of each day, the wellness areas are further sanitized following the protocol developed by "Trentina Servizi e Consulenze SRLS".

Rooms
• The floors are sanitized daily with chlorine-based detergents.
• Handles, pushbuttons, and other surfaces are sanitized with alcohol-based detergents.
• Extraordinary sanitizing interventions regarding the cleaning of the air conditioner filters are recorded every month on a dedicated register.
• After the departure of the guests, their rooms are further sanitized following the protocol developed by "Trentina Servizi e Consulenze SRLS".
• The courtesy set offered to guests includes a pack of disposable disinfectant wipes